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Thank you for reaching ClickTale support team. Please note that,this issue is now queued up for work, I will update you soon concerning this ticket.
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The issue has been raised to our T3 support team for a further investigation, I will update you in the following days with an ETA on it.
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{{agent}}
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The issue has been raised to our RnD team for a further investigation, I will update you in the following days with an ETA on it.
For your reference here is the Jira ticket number: {{jira}}

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{{agent}}
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This issue has been resolved and it is now waiting for QA team approval before release. I will let you know once they release the fix.
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This ticket is still queued up for work by our T3 support team. We will try our best to provide you a ETA in the following days.
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Our T3 support team resolved this issue. Can you please confirm on your side that it is working fine for you ?
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Our RnD team resolved this issue. Can you please confirm on your side that it is working fine for you ?
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This ticket needs to be raised to our RnD team for a further investigation. Moved this ticket from T3 support to RnD.
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This ticket is still under RnD investigation. I will update you as soon concerning the progress of this ticket.
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This ticket is still under T3 support investigation. I will update you as soon concerning the progress of this ticket.
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The issue has been raised to our Integration team for a further investigation, I will update you in the following days with an ETA on it.
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{{agent}}
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Hi {{name}},

Thank you for reaching out.
What you are seeing is a security alert from Google indicating that the SSL certificate used to load Clicktale will be distrusted as of Chrome version 70, coming out in October 2018. This stems from the fact that Akamai, our CDN uses Symantec as its SSL provider, and Google is working with Symantec to transition to new certificates. More information on this issue can be found here: https://community.akamai.com/community/web-performance/blog/2017/08/29/google-symantec-subca-transition Akamai has stated that it will make the transition smooth for its customers, so please do not be alarmed whatsoever by this alert.

Please let me know if you have any additional questions.
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{{agent}}
Technical Support and Integration Engineer

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